Support
How can we help?
Write to us by email, or use Help in the Simbird app, where a person from our team replies. If your question is about an order, include the order number from your receipt.
info@odbs.techWe reply by email.
Contact details
- info@odbs.tech
- Company
- ODBS LLC, Wyoming, United States
- In the app
- Help: install guides, the connection check and a conversation with our team
Common questions
How do I install my eSIM?
Install it on Wi-Fi before you fly. Open the eSIM in My eSIMs in the app and tap Install in one tap; iPhone’s own setup opens. If that doesn’t work, use the QR code or the manual codes, which are also in your receipt email. Installing doesn’t start most plans: they start when the eSIM first connects at your destination.
Will Simbird work on my phone?
Your phone must support eSIM and be carrier-unlocked: phones from some carriers only accept that carrier’s SIMs. The app runs on iPhone with iOS 17.4 or later. If you are not sure, write to us before you buy.
My eSIM is installed but doesn’t connect. What can I do?
Most connection problems come from two settings: the Simbird line must be used for mobile data, and data roaming must be on for it. Open the eSIM in My eSIMs and run the connection check to see where it stops. If it still doesn’t connect, tap Talk to a person; if it never connected, you can get a full refund.
How do I add more data?
Open the eSIM in My eSIMs and tap Top up, where the plan offers it. The data is added to the same eSIM, so there is nothing new to install. A top-up is paid like a plan: the price in US dollars is shown first, and your card is charged only when the data is ready.
I’m changing phones or deleted my eSIM. What now?
An eSIM is tied to the phone it was installed on. Before you remove it or change phones, write to us and we will help you move it where the network allows it.
How do I get a refund?
In the app, go to Account › Receipts, choose the order and tap Request a refund, or email us with your order number. If the eSIM was never installed or never connected, you get a full refund when you ask within 30 days of delivery; other cases are reviewed by a person. Refunds go back to the original payment method.
How do I delete my account?
In the app, go to Account › Delete account. Your personal data is removed; order and tax records we must keep by law stay without your name or email. Installed eSIMs stay on your phone and keep working until they expire, but you won’t see them in the app any more. You can export your data first with Account › Export my data.